The room had comfortable bedding, but it was not cleaned well during my stay.

heartwarming service, a thoughtful gesture that brought us peace of mind

Friendly check-in, welcoming atmosphere.

We had a wonderful stay and loved the cozy King room with its comfy bed and modern amenities. The pool and fitness center were super relaxing, perfect for unwinding after a long day. My only small issue was the ongoing renovations that slightly disturbed the peace, but overall, we enjoyed our visit! 😊

Friendly staff saved the day!

We had a little scare when my mom left her purse at breakfast, but the concierge returned it right away! Super grateful for the honest help. The place was a bit outdated with some mold in the bathroom, tho. Breakfast was pretty basic—coulda used some fruit. Nice effort overall, but a few things need fixing.

nice room, convenient location, excellent concierge assistance

Refund issues left me feeling unsupported. Management's dishonesty regarding compensation needs addressing!!! Cement that call for potential improvements!!!

I enjoyed my stay. The staff were very friendly and went out of their way to help me. The room was clean and comfortable, which made for a restful night. Breakfast had a great variety, especially the waffle station. Location was convenient for exploring nearby attractions. 😊

I had a great stay at Quality Inn Westfield, Springfield! The staff was incredibly helpful and friendly, always ready to assist with my needs. My room was clean, comfortable, and included a microwave and refrigerator, which made my stay even better. The breakfast had a fantastic variety, especially the waffle station, which was a delightful treat each morning.

The parking lot could use better lighting.

will be back

The queen room had cable channels, a hairdryer, and a microwave which was super handy. Loved the safety deposit box for my valuables. Had a great spa area too for some relaxation. The staff were friendly and super helpful when I needed anything. Parking was easy and right by the entrance.

I was pleasantly surprised by the helpful and attentive staff. They quickly assisted me with my luggage and provided lovely recommendations for local attractions. The room was clean, comfortable, and well-decorated, making my stay quite enjoyable.

More non-slip mats in the bathroom would help.

Good, good, good.

I had a fantastic experience during my stay! The staff was cute and even helped me with directions when I hit a snag on the way to my next destination. Plus, the breakfast spread was a great start to my day, especially the waffles, yum!

would recommend 💖✨

The convenient location near I95 made it easy to access surrounding areas. The staff were extremely helpful. the gentleman at the front desk went above and beyond, printing directions when my phone was experiencing issues. While I appreciated the hospitality and honesty shown by the concierge, the initial mishap with the reservation needs improvement.

I stayed for a short visit and found the experience quite pleasant. The breakfast had a great variety and the waffle station was a hit, especially for my kids. The location was great for exploring nearby attractions, and the staff was genuinely friendly and helpful. However, the carpeting in the room could really use some updating as it felt a bit old and smelly.

The Queen Room was alright but felt a bit dated. The beds were comfy, and clean sheets were a plus. The bathroom had decent water pressure, but the furnishings looked worn out. Definitely clean, but could use a refresh. It worked for a night's stay, nothing too fancy though.

Had a great time with my friends! We visited an amusement park and went hiking at a nearby trail. The breakfast exceeded our expectations, especially the waffle station. The staff were super friendly, and it was a perfect base for our adventures.

The only downside was the room's carpeting, which felt old and smelly. It could definitely use an upgrade.

Had a great one-night stay. The secure parking lot was a plus, and I really appreciated the clean, cozy vibe of the room. Despite some minor issues with key cards resetting, staff were attentive and handled things smoothly.